Shipping policy
1. Delivery Areas
1.1 We currently deliver to addresses within mainland United Kingdom only.
1.2 We do not deliver to PO Boxes or addresses outside the UK.
2. Dispatch and Delivery Method
2.1 All Products are dispatched using chilled or insulated packaging, designed to maintain safe temperatures during transit for upto 48 hours.
2.2 Orders are shipped via a third-party courier specialising in food or time-sensitive deliveries.
2.3 Delivery is typically made on the date shown on our website. While we aim to meet delivery dates, these are estimates and cannot be guaranteed.
3. Delivery Times
3.1 Deliveries are made during normal working hours.
3.2 Customers must ensure that someone is available to receive the delivery.
3.3 Where safe-place or leave-with-neighbour instructions are provided, delivery will be made at the customer’s risk.
4. Temperature and Food Safety
4.1 Products are packed to comply with UK food safety standards for the transportation of chilled or frozen meat.
4.2 Upon delivery, Products may arrive:
Chilled
Partially thawed but cold
Frozen
This is considered acceptable provided the Products are cold to the touch and suitable for immediate refrigeration or freezing.
4.3 Customers are responsible for checking Products immediately upon delivery and storing them appropriately without delay.
5. Failed or Missed Deliveries
5.1 If delivery fails due to:
Incorrect or incomplete address details
No recipient being available
Delivery refusal
We cannot guarantee a refund or replacement, as Products may no longer be safe for resale.
6. Delivery Delays
6.1 In the event of a courier delay beyond our control, we will assess the condition of the Products on a case-by-case basis.
6.2 If Products arrive outside safe temperature limits and are deemed unsafe, we will offer an appropriate remedy in accordance with our Terms and Conditions.
7. Risk and Ownership
7.1 Risk in the Products passes to the customer upon delivery.
7.2 Ownership of the Products passes to the customer once full payment has been received.
8. Subscription Deliveries
8.1 Subscription orders are dispatched in accordance with the delivery frequency selected at checkout.
8.2 Customers are responsible for ensuring delivery availability for each subscription delivery.
9. Delivery Charges
9.1 Delivery charges are displayed at checkout and may vary depending on location, order size, or delivery method.
9.2 Any applicable delivery charges are non-refundable once an order has been dispatched.
10. Contact Us
If you have questions regarding delivery or experience an issue with your order, please contact us immediately:
Email: bronfelenfarm@gmail.com
Subject: Shipping Issue – Order #[Order Number]