Refund policy
At Bronfelen, we take great care to ensure that your deliveries reach you in the the same perfect condition in which we sent them. As we are selling perishable goods, our returns and refund policy differs to the normal.
Perishable Goods
All meat products sold by Bronfelen Farm Shop are perishable. For food safety and hygiene reasons, we cannot accept returns on meat once it has been delivered, unless the product is faulty or has been damaged in transit.
Faulty, Damaged, or Incorrect Orders
If your order arrives damaged, spoiled, incorrectly supplied, or unsafe to consume, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, we may ask for:
Your order number
A description of the issue
Clear photos of the product and packaging
If we confirm that the issue is due to damage, spoilage, or an error on our part, we will offer one of the following:
A full refund
A partial refund
A replacement product (subject to availability)
Refunds will be issued to the original payment method within 5–10 working days once approved.
Delivery Issues
If your order is delayed and arrives outside of safe temperature limits, please notify us immediately and do not consume the product. We will assess the situation and arrange an appropriate resolution.
Bronfelen Farm Shop cannot be held responsible for delivery issues caused by:
Incorrect or incomplete delivery information provided at checkout
Failed delivery attempts where no safe place was arranged
Parcels left unattended against customer instructions
Change of Mind
Under UK consumer law, perishable goods such as fresh or frozen meat are exempt from the 14-day cooling-off period. This means we are unable to offer refunds or returns for change-of-mind purchases.
Storage Responsibility
Once delivered, responsibility for proper storage passes to the customer. Please ensure meat is:
Refrigerated or frozen immediately on delivery
Stored according to the instructions provided
We cannot issue refunds for spoilage caused by improper storage after delivery.
How to Contact Us
If you experience any issues with your order, please contact us at:
Email: bronfelenfarm@gmail.com
Subject line: Returns & Refunds – Order